On this page
- WhatsApp desk: new IDs, demo IDs, login help, deposits and withdrawals.
- Email [email protected]: feedback, corrections and questions about this website.
- Start the chat yourself from a button on this site. Never trust a number that contacts you first.
- The desk never asks for your password after the ID is issued, or for any OTP.
Two ways to reach us
We keep it to two channels on purpose. Fewer channels means fewer places for someone to pretend to be us.
WhatsApp desk
For anything to do with an account: a new ID, a demo ID, a locked login, the Android app, a deposit or a withdrawal. Open it from any button on this site.
For feedback about a page, a correction, a broken link or a general question. Write to [email protected].
What to include in your first message
The quickest replies go to messages that say what is needed straight away. You do not have to write much. Pick the line that matches your situation.
| You need | Send this | Do not send |
|---|---|---|
| A new ID | "New ID please", your name and mobile number | Bank details, ID documents, any password |
| A demo ID | "Demo ID please" | Any payment |
| Login help | Your user ID and what the screen shows, a screenshot helps | Your current password |
| A deposit | "Deposit", your user ID, and UPI or bank transfer | Money to any account the desk has not given you in this chat |
| A withdrawal | Your user ID, the amount, and the account in your own name | Fees of any kind to "release" money |
A screenshot of the exact error saves a lot of back and forth on login problems. Crop out anything you would not want a stranger to see, like your balance or other chats, before you send it.
What the desk will never ask for
The real desk
- Replies in the chat you started from this site
- Sends a temporary password and tells you to change it
- Pays withdrawals only to an account in your own name
- Offers a demo ID if you want to practise first
Not the desk
- Asks for your password or an OTP
- Asks for a fee, tax or deposit before paying a withdrawal
- Messages you first from a number you never contacted
- Pressures you to deposit before you have logged in once
If you have already shared a password with someone, change it straight away from the account settings and tell the desk in your chat. Our login help page explains how to reset it if you are locked out, and the safety guide shows how to spot cloned sites.
If the WhatsApp button does not work
Most contact problems come down to the phone, not the desk. Work through this table before you try another route.
| What happens | Likely cause | What to try |
|---|---|---|
| Nothing opens when you tap | WhatsApp missing or outdated, or the browser blocked the jump | Update WhatsApp, then tap again from Chrome or your default browser |
| WhatsApp opens on the wrong account | Two WhatsApp apps on one phone | Pick the account you want the ID tied to, then tap again |
| Your message shows one grey tick | Your phone is offline or on a weak signal | Wait for a stronger connection; the message sends by itself |
| A different number replies to you | Someone is impersonating the desk | Do not reply. Start again from a button on this site |
On a laptop, the button may open WhatsApp Web. That works too, as long as you are logged in to the same WhatsApp account you will use for the ID.
How replies work
The desk answers messages in the order they arrive. Reply times depend on how busy it is; on big match days the queue is longer. Sending the same message several times does not move it up, so one clear message is best.
Everything stays in one thread. That gives you a record of what was agreed, what was sent and when. We suggest you do not delete the chat while you have an active ID with us.
When to use email instead
Email suits things that are not urgent and are not about money moving right now.
- A step in one of our guides does not match what happened when you tried it.
- A link, image or button on the site is broken.
- You think a sentence on a page is unclear or could mislead someone.
- You want to ask about our editorial process, which is covered on the about page.
Please do not email passwords, bank statements or identity documents. We do not need them for site feedback, and email is the wrong place for them.
What to have ready before you contact the desk
A message that contains the right details gets a useful reply first time. One that does not turns into a short interview, which costs you more time than it costs us. Before you tap the WhatsApp button, gather the items below for the kind of request you are making.
For a new account, you need only a name as it appears on your bank account and the mobile number you will keep. Decide too whether you would like a demo first; saying so in the first message saves a round trip. Our walkthrough on registering a Sky Exchange new ID explains why the name and number matter more than they seem.
For login trouble, send your user ID, the exact wording of the error, and whether it happened on the website or the app. A screenshot with the password field blank is useful; a screenshot with the password visible is not, and we will ask you to delete it. The Sky Exchange login guide lists the common errors and often answers the question before you need to message at all.
For a deposit, send the amount, the method you used, the transaction reference and your user ID, together in one message. For a payout, send your user ID, the amount, and the bank or UPI details of an account in your own name. Check the available balance first, because money in open bets cannot be withdrawn until those bets settle. The Sky Exchange withdrawal page covers what gets a request held and how to avoid each reason.
For a problem with the website itself, email is better than the chat. Tell us the page address, what you expected and what happened instead, and the device and browser you used. We read every one of those and correct the page.
One thing never to include, in any message to anyone: an OTP, a UPI PIN, a card number or your current password. The desk does not need them and will never ask.
If you are contacting us about stopping
You can ask the desk to pause your ID or close it at any time, with no questions about why. Just write "please pause my ID" or "please close my ID" in the chat. The responsible gaming page explains how pauses and self-exclusion work and lists signs that it might be time to take a break.